Please ensure your carrier vest or other gear is properly adjusted (typically shoulders and waist, ±1” or more) before requesting a return or alteration.
If you need fit guidance, contact Armor Exchange Customer Service at (972) 885-9003, [email protected], or submit a Web Contact Form.
Please ensure your carrier vest or other gear is properly adjusted (typically shoulders and waist, ±1” or more) before requesting a return or alteration. If you need fit guidance, contact Armor Exchange Customer Service at (972) 885-9003, [email protected], or submit a Web Contact Form.
Return Merchandise Authorization (RMA) Process
If you are unsatisfied with an eligible item, you must submit a Return Merchandise Authorization (“RMA”) request within 21 calendar days of the original invoice date (ship date from Armor Exchange).
All returns require prior RMA approval and must be shipped back to us within 10 business days of RMA issuance. Returns received outside this timeframe may be denied.
Armor Exchange, LLC is the seller of record and administrator of this Return & Cancellation Policy.
Eligibility & Conditions
- Items must be in like-new condition, with all original packaging, tags, manuals, and accessories.
- Special orders, custom-designed, or made-to-order products (including most concealable armor, carriers, and personalized gear) are final sale once production begins. No cancellations, returns, or exchanges are accepted after that point, subject to manufacturer policies and applicable law.
- Concealable Armor: May be eligible for exchange under applicable manufacturer custom-fit guarantees (e.g., a limited window for the same style/part number in a different size). Manufacturer documentation and approval may be required.
- Outer / Tactical Carriers: Generally final sale unless due to Armor Exchange error. Limited exchanges may be available within the 21-day window for the same style/part number in a different size.
- K9 vests, hard armor, ballistic blankets: Final sale unless due to verified Armor Exchange error.
- Illumination devices, electronic sights, optics, and night-vision equipment: Non-returnable due to safety, calibration, fraud-prevention, and manufacturer warranty restrictions.
Shipping, Delivery Confirmation & Risk of Loss
Orders are shipped via UPS or a comparable tracked carrier. Shipment and delivery status are confirmed through carrier-provided tracking information.
An order is considered delivered when carrier tracking reflects a status of “Delivered” to the shipping address provided at checkout. Carrier delivery confirmation constitutes proof of delivery.
Risk of loss transfers to the customer upon carrier acceptance of the shipment, except where otherwise required by applicable law. Customers are responsible for providing a complete and accurate shipping address at the time of purchase.
If carrier tracking confirms delivery, the order will not be considered lost or undelivered for purposes of returns, refunds, or chargeback disputes.
Fees
- Standard returns: Up to a 25% restocking fee may apply.
- If a sealed product has been opened, an additional open-box fee of up to 15% may apply.
- Combined fees will not exceed 40%.
- No restocking or open-box fees apply to returns due to a verified Armor Exchange error or an approved manufacturer guarantee.
- Customers are responsible for return shipping costs unless the return is due to our error. Armor Exchange covers shipping for approved alterations or replacement products.
Refund Processing
Approved refunds are issued to the original payment method after the returned item is received and inspected.
Refunds are typically processed within 5–10 business days following inspection. Your financial institution may require additional time for the credit to post.
Any applicable restocking or open-box fees will be deducted from the refund amount. Shipping charges are non-refundable unless the return is due to a verified Armor Exchange error.
Manufacturer Policies
Armor Exchange adheres to applicable manufacturer return, alteration, and warranty guidelines. Limited order information may be shared with manufacturers solely for return, alteration, or warranty processing, consistent with our Privacy Policy.
Manufacturer resources may include (where applicable):
- Armor Express Returns & Alterations
- GH Armor Alteration Form
- Survival Armor RMA
- BulletSafe Return / Exchange Details
Non-Compliance
Returns shipped without an approved RMA, outside the permitted timeframes, or not meeting the conditions outlined above may be refused or returned at the customer’s expense.
Legal Notice
All returns are subject to our Terms of Use and Privacy Policy. To the extent required by applicable law, nothing in this policy limits or waives any non-waivable consumer rights.
Pre-Purchase Disclosure
Custom and made-to-order items are final sale once production begins (typically within days of order placement).
Return eligibility for other items is limited and governed exclusively by this Return & Cancellation Policy.
Optional Customer Handling (Best Practice)
Customers are encouraged to monitor carrier tracking notifications and report delivery issues to the carrier promptly to assist with resolution.
If you have questions about this policy, please contact Armor Exchange Customer Service.
Thank you for choosing Armor Exchange.
