Terms of Use - Armor Exchange

Terms of Use – Armor Exchange

TERMS OF USE AGREEMENT

Last Updated: January 19, 2026

This Terms of Use Agreement (“Agreement”) constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or “user”), and ROETAC Holdings LLC, a Wyoming limited liability company, together with its subsidiary Armor Exchange, LLC, and their respective affiliates, officers, directors, employees, agents, successors, and assigns (collectively, “Company,” “we,” “us,” or “our”), concerning your access to and use of the website located at https://armorexchange.com (the “Website”) and any related media form, media channel, mobile website, or mobile application associated therewith (collectively, the “Services”).

The Services provide premium ballistic protection and body armor solutions for individuals, enthusiasts, and non-contract customers. For all consumer sales and transactions conducted through the Website, Armor Exchange, LLC is the contracting party.

Note: Rules of Engagement Tactical, LLC (ROETAC), an adjacent affiliated business in the same ownership group, is a separate S-Corporation and certified Service-Disabled Veteran-Owned Small Business (SDVOSB) that independently manages government, law enforcement, and agency contracts. ROETAC is not a subsidiary of ROETAC Holdings.

BY ACCESSING OR USING THE WEBSITE OR SERVICES, YOU AGREE TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL TERMS OF THIS AGREEMENT, YOU ARE EXPRESSLY PROHIBITED FROM USING THE WEBSITE OR SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

1. User Representations

By using the Services, you represent and warrant that:

All registration information you submit is truthful, accurate, and current;
You will maintain the accuracy of such information;
You are at least 18 years of age or the age of majority in your jurisdiction;
Your use of the Services does not violate any applicable law, regulation, or third-party rights;
You will keep your account password confidential and accept responsibility for all activities under your account.

2. Electronic Communications Consent

By creating an account or placing an order, you consent to receive electronic communications from us, including transactional and administrative messages. Marketing communications may be opted out of as described in our Privacy Policy.

3. Purchases; Payment

Armor Exchange, LLC is the seller of record for all consumer transactions conducted through the Website. We bill through an online payment account. You agree to pay all charges at the prices then in effect and authorize us to charge your selected payment method. Prices are subject to change. Sales tax will be added where required. All payments are in U.S. dollars.

Prior to purchasing body armor, you must review and agree to the conditions for legal purchase of body armor, available here.

All purchases are subject to the Returns & Cancellation Policy, incorporated herein by reference.

Unless expressly stated otherwise, components such as ballistic panels and carriers may be sold separately.

4. Lead Times and Delivery

Most products offered on the Website are custom-made or made-to-order to ensure the highest quality, proper fit, and performance tailored to individual requirements. Because these products are personalized and manufactured specifically for each customer, they are considered final sale once production begins—no cancellations, returns, or exchanges are accepted after that point. To the extent required by applicable law, this provision does not limit any non-waivable consumer rights.

Estimated lead times are up to 12 weeks from order placement for custom or personalized products. In-stock or non-custom items may ship sooner, but the Company cannot guarantee exact delivery dates. Lead times are estimates only and may vary due to production schedules, material availability, or other factors beyond the Company’s reasonable control, including force majeure events (such as acts of God, natural disasters, labor disputes, government actions, pandemics, or other events beyond the Company’s reasonable control) or supply chain disruptions (including material shortages, manufacturer delays, transportation issues, or other unforeseen interruptions).

By placing an order, you acknowledge and voluntarily assume the following risks:

Delivery may take up to 12 weeks under normal circumstances.
In the event of force majeure or supply chain disruptions, delivery may take longer than 12 weeks.
Because products are custom-made or made-to-order, they are final sale once production begins.
No specific shipping timeframe is guaranteed unless expressly stated in writing by the Company.

You confirm that you have considered these potential delays and the final-sale nature of custom products, and you are proceeding with your purchase with full knowledge and acceptance of the associated risks.

See our full Shipping & Delivery policy for details.

5. Product Disclaimers & Assumption of Risk

Products, including body armor, ballistic panels, carriers, and related gear, are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Ballistic products are designed to mitigate certain risks but cannot eliminate all dangers or guarantee complete protection against any threat.

By purchasing and/or using the products, you acknowledge and voluntarily assume the following inherent risks:

No product can provide absolute or complete protection against all ballistic, blunt force, or other threats.
Effectiveness may vary depending on proper fit, wear, maintenance, storage, and use conditions.
Misuse, improper fitting, wear and tear, improper storage, or unforeseen circumstances may reduce or eliminate protective capabilities.
Use of these products involves inherent risks of injury, including serious bodily harm or death, even when used correctly.

You confirm that you understand these risks, have chosen to proceed voluntarily, and assume full responsibility for any consequences arising from your use of the products. You agree to use the products only in compliance with all applicable federal, state, and local laws.

6. Export Controls & ITAR/EAR Notice

All products sold on the Website are intended for sale and use within the United States only.

Certain ballistic armor, panels, materials, and related items may be subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR, 22 CFR Parts 120–130) and/or the Export Administration Regulations (EAR, 15 CFR Parts 730–774).

By placing an order, you represent and warrant that:

You are a U.S. person (as defined under applicable U.S. export laws) or acting on behalf of a U.S. entity;
The products will not be exported, re-exported, transferred, or disclosed to any foreign person, entity, or destination without proper authorization from the relevant U.S. Government agency;
You will comply with all applicable U.S. export control laws and regulations.

Company does not engage in exports and will not process orders involving international shipping or potential foreign end-use. Any attempt to export or divert products may result in order cancellation, and we reserve the right to report suspected violations to appropriate authorities.

7. Texas Deceptive Trade Practices Act (DTPA) Notice

This Agreement is governed by the laws of the State of Texas. Nothing in this Agreement is intended to waive or limit any rights or remedies you may have under the Texas Deceptive Trade Practices-Consumer Protection Act (DTPA), Tex. Bus. & Com. Code § 17.41 et seq., to the extent such waiver is prohibited by law (including § 17.42, which declares certain waivers contrary to public policy and unenforceable). If you are a consumer under the DTPA, you retain all rights and remedies provided by that Act, including the right to seek economic damages, mental anguish damages (where applicable), and attorneys’ fees.

8. Indemnification

You agree to defend, indemnify, and hold harmless ROETAC Holdings, Armor Exchange, LLC, and their respective officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all losses, damages, liabilities, claims, actions, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

Your use or misuse of the Website or Services;
Your breach of this Agreement;
Your violation of any law or third-party rights;
Any claim arising from your use of the products (including personal injury, property damage, or product performance issues);
Any content or submissions you provide.

This indemnification does not apply to claims arising solely from the Company’s gross negligence or willful misconduct.

Company reserves the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE WEBSITE, SERVICES, OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

This limitation applies to ROETAC Holdings, Armor Exchange, LLC, and all affiliated entities.

Manufacturer warranties, if any, are provided solely by the manufacturer.

10. Governing Law & Dispute Resolution

This Agreement shall be governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising out of or relating to this Agreement shall be resolved exclusively through binding arbitration in Dallas, Texas, administered by the American Arbitration Association under its Consumer Arbitration Rules, where applicable. Company will pay arbitration filing fees in excess of amounts equivalent to court filing fees. You waive any right to a jury trial or class action. The prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

Agreement to these Terms is obtained through affirmative assent at checkout or account creation.

Nothing in this section is intended to waive any non-waivable statutory rights under applicable law.

11. Miscellaneous

This Agreement constitutes the entire agreement between you and Company.
No waiver of any provision shall be deemed a further or continuing waiver.
If any provision is held invalid, the remainder shall remain in effect.
Company may assign this Agreement; you may not assign without our consent.
Force majeure events (beyond reasonable control) excuse performance.

CONTACT US
For questions about these Terms of Use, please contact:

Armor Exchange, LLC
1452 Hughes Rd, Ste 218
Grapevine, TX 76051

[email protected]
972-885-9003

Thank you for using Armor Exchange.